Terms and Conditions

Reindeer

1. CONTRACTUAL RELATIONSHIP

These Terms of Use (“Terms”) govern the access or use by you, an individual, from within the United States and its territories and possessions of applications, websites, content, products, and services (the “Services”) made available in the United States and its territories and possessions by Reindeer Shuttle LLC and its subsidiaries and affiliates (collectively, “Reindeer Shuttle”).

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. In these Terms, the words “including” and “include” mean “including, but not limited to.”

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Reindeer Shuttle. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Reindeer Shuttle may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Reindeer Shuttle may amend the Terms related to the Services from time to time. Amendments will be effective upon Reindeer Shuttle’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
Our collection and use of personal information in connection with the Services is as provided in Reindeer Shuttle’s Privacy Policy located on Reindeer Shuttle’s website.

2. THE SERVICES

The Services constitute a transportation service that enables users of Reindeer Shuttle to travel by passenger van or bus. Unless otherwise agreed by Reindeer Shuttle in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.

CANCELLATION POLICY.

Changing your ticket will result in a ticket change fee of $10 and all changes must be made prior to the original time and date of departure. All sales are final, no refunds are issued. However, if your flight is delayed, you may be accommodated on the next shuttle with available seats at no extra charge on your ticketed travel date or the following date.

TICKET TYPES.
    • **Adult – For anyone traveling with Reindeer Shuttle over the age of 18 who is not a student of any certified academic institution
    • **Student – For anyone traveling with Reindeer Shuttle who is a student at a certified academic institution. Student fares are discounted by $5 from adult fares.
BAGGAGE RESTRICTIONS.

Baggage restrictions depend on ticket type.

Carry on Bag: 22cm x 25cm x 43cm and 14kg (31lbs)

Check-in Bag: 158cm x 65cm x 91cm and 32kg (70 lbs)

Oversized luggage will only be carried if there is extra space. Oversized luggage includes any object(s) that is (are) over the weight limits and size limits prescribed above.

The first check-in bag and two carry-on bags are free, excess baggage over the allowance will be charged at $10/piece. In addition, you must notify Reindeer Shuttle in advance in order to guarantee space for the luggage. Please indicate any excess luggage when making your reservation. Reindeer Shuttle reserves the right to refuse Service to any passenger with luggage that exceeds these limits.

OTHER RESTRICTIONS.

No animals will be transported, except guide dogs.

Reindeer Shuttle is not responsible for (i) damaged luggage, (ii) customers vehicles under any circumstance, (iii), lost or stolen tickets, and; (iv), delayed arrivals or departures under any circumstance, including, but not limited to weather, road conditions, and mechanical mishaps. Reindeer Shuttle reserves the right to refuse service to any persons that may cause discomfort to other passengers and a threat to transportation safety due to reasons including, but not limited to intoxication and exhibition of rude behavior. Bicycles will be carried on a space-available basis only.

Reindeer Shuttle, its contractors, and its agents reserve the right to refuse the Service to you if you pose discomfort or a danger to the safety of the other passengers.

ALL SALES ARE FINAL
TICKETS MAY BE MODIFIED FOR FREE IF CHANGE IS DUE TO FLIGHT DELAY
TICKETS MAY BE MODIFIED FOR A $10 CHANGE FEE IF NOT DUE TO FLIGHT DELAY

3. YOUR USE OF THE SERVICES

USER ACCOUNTS.

In order to use some aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Reindeer Shuttle certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Reindeer Shuttle’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Reindeer Shuttle in writing, you may only possess one Account.

passengers who are 17 or under.

Passengers who are 17 or under may not use the Service unless accompanied by a legal guardian. For unaccompanied minors traveling alone:

-Children aged 5 to 15 must make their booking via telephone and are subject to a $30 fee per passenger.

-Children aged 16 and 17 must make their booking via telephone and are subject to no additional charge.

All unaccompanied minors must pay the adult fare. Minors who are accompanied by a legal guardian may benefit from the student fare.

USER REQUIREMENTS AND CONDUCT.

You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive our transportation services unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to Reindeer Shuttle or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

TEXT MESSAGING.

By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Reindeer Shuttle at any time by texting the word STOP to 89203s from the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

PROMOTIONAL CODES.

Reindeer Shuttle may, in Reindeer Shuttle’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that Reindeer Shuttle establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Reindeer Shuttle; (iii) may be disabled by Reindeer Shuttle at any time for any reason without liability to Reindeer Shuttle; (iv) may only be used pursuant to the specific terms that Reindeer Shuttle establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Reindeer Shuttle reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Reindeer Shuttle determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

The total amount to be paid by the Customer shall never be negative. For example, if the ticket price is $20 and the customer applies a $25 promo code, the total amount to be paid is $0.

USER PROVIDED CONTENT.

Reindeer Shuttle may, in Reindeer Shuttle’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Reindeer Shuttle through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to Reindeer Shuttle, you grant Reindeer Shuttle a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Reindeer Shuttle’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Reindeer Shuttle the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Reindeer Shuttle’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Reindeer Shuttle in its sole discretion, whether or not such material may be protected by law. Reindeer Shuttle may, but shall not be obligated to, review, monitor, or remove User Content, at Reindeer Shuttle’s sole discretion and at any time and for any reason, without notice to you.

NETWORK ACCESS AND DEVICES.

You are solely responsible for obtaining the data network and Internet access necessary to reserve tickets for our Services. Your mobile network’s data, Internet data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Reindeer Shuttle does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

4. PAYMENT

You understand that use of the Services may result in charges to you for the services (“Charges”). After you have received services or goods obtained through your use of the Service, Reindeer Shuttle will facilitate your payment of the applicable Charges. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Reindeer Shuttle.

All Charges are due immediately and Reindeer Shuttle will facilitate payment. Reindeer Shuttle will send you a receipt by email upon completion of your payment. If your payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Reindeer Shuttle may use a secondary payment method in your Account, if available.

As between you and Reindeer Shuttle, Reindeer Shuttle reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Reindeer Shuttle’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Reindeer Shuttle will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Reindeer Shuttle may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

Reindeer Shuttle does not designate any portion of your payment as a tip or gratuity to the van or bus driver. Any representation by Reindeer Shuttle (on Reindeer Shuttle’s website, in the Application, or in Reindeer Shuttle’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that Reindeer Shuttle provides any additional amounts, beyond those described above, to the van/bus driver. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your van or bus driver.

REPAIR OR CLEANING FEES

You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that Reindeer Shuttle reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Reindeer Shuttle in Reindeer Shuttle’s reasonable discretion, Reindeer Shuttle reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts are non-refundable.

5. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY.

DISCLAIMER.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” REINDEER SHUTTLE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, REINDEER SHUTTLE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. REINDEER SHUTTLE DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY.

REINDEER SHUTTLE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF REINDEER SHUTTLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REINDEER SHUTTLE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY VAN OR BUS DRIVER, EVEN IF REINDEER SHUTTLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REINDEER SHUTTLE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND REINDEER SHUTTLE’S REASONABLE CONTROL. IN NO EVENT SHALL REINDEER SHUTTLE’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

INDEMNITY.

You agree to indemnify and hold Reindeer Shuttle and its officers, managers, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Reindeer Shuttle’s use of your User Content; or (iv) your violation of the rights of Reindeer Shuttle.

6. DISPUTE RESOLUTION

ARBITRATION.

You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration between you and Reindeer Shuttle, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and Reindeer Shuttle are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and Reindeer Shuttle otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

ARBITRATION RULES AND GOVERNING LAW.

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

ARBITRATION PROCESS.

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Indiana and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

ARBITRATION LOCATION AND PROCEDURE.

Unless you and Reindeer Shuttle otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Reindeer Shuttle submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

ARBITRATOR’S DECISION.

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Reindeer Shuttle will not seek, and hereby waives all rights Reindeer Shuttle may have under applicable law to recover, attorneys’ fees and expenses if Reindeer Shuttle prevail in arbitration.

FEES.

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $100 USD, Reindeer Shuttle will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

CHANGES.

Notwithstanding the provisions of the modification-related provisions above, if Reindeer Shuttle changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by providing Reindeer Shuttle written notice of such rejection by mail or hand delivery to: Reindeer Shuttle LLC, Attn: Dispute Resolutions, 105 E Columbia St Apt 10, W Lafayette, IN 47906, or by email from the email address associated with your Account to: reindeer.shuttle@gmail.com, within 30 days of the date such change became effective, as indicated in the “Last update” date above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any Dispute between you and Reindeer Shuttle in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

7. OTHER PROVISIONS

CHOICE OF LAW.

These Terms are governed by and construed in accordance with the laws of the State of Indiana, U.S.A., without giving effect to any conflict of law principles.

NOTICE.

Reindeer Shuttle may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Reindeer Shuttle , with such notice deemed given when received by Reindeer Shuttle , at any time by first class mail or pre-paid post to Reindeer Shuttle LLC, Attn: User Notices – Legal, 105 E Columbia St Apt 10, W Lafayette IN 47906.

GENERAL.

You may not assign these Terms without Reindeer Shuttle’s prior written approval. Reindeer Shuttle may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Reindeer Shuttle’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you and as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Reindeer Shuttle’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Reindeer Shuttle in writing.

Reindeer Shuttle has the right to clarify any ambiguity in the above Terms and Conditions.