If you notify us before your originally scheduled pickup time, and as long as
we can verify the delay either through the airline's public flight status data
or proof of communication from the airline with you, there will be no fee to
move you to the next available shuttle after your arrival.
As soon as you know that you're not going to make it to the shuttle at your
scheduled pickup time, you should contact us by email to notify us of the
delay, referencing the confirmation number for the reservation.
The easiest way to do this is to reply to either your confirmation email or the
reminder email – these already have your confirmation number embedded in the
In your email, include the flight number for the affected flight so that we can
verify the delay with the airline. If your flight number changes, we will need
to know the new flight number so that we know when you will be expected to
To help us select the right shuttle time for your updated arrival, please let
us know if you'll need to wait for baggage claim or go through
If you experience any further delays, keep us posted via email.
Additional shuttle times for our heaviest travel seasons are typically made
available online approximately two months beforehand.
Peak seasons include: the beginning and end of the fall & spring semesters,
October Break, Thanksgiving Break, Winter Break, and Spring Break.
The ideal time to book your shuttle should be somewhere between 2 weeks to 2
months before you plan to travel. This allows us enough time to gauge demand
with precision and make arrangements so that we send vehicles with enough
capacity based on our forecast.
You should still book your airline travel at whatever point you can get the
best available deal, but you should wait until we make additional times
available before you book your shuttle.
Our experience has been that when people book their shuttle tickets with too
much lead time, they often end up having to change their plans later, or forget
that they have already made the reservation, incurring unnecessary change fees.
As long as the vehicle is not sold out, tickets can be purchased online up to 1
hour before the scheduled departure, but routes fill up quickly during peak
travel seasons, and the only way to guarantee your seat for that exact time and
to get the lowest available price (including student discounts), is to book it
Waiting until the last minute is highly discouraged unless the rest of your
travel plans are likely to change at the last minute (i.e., if you are flying
standby). If you miss the online booking window, the ticket will cost more at
the bus, and you risk not getting a seat due to a sellout situation.
As long as we have at least one person scheduled for any given trip, we will be
operating that shuttle. We do reserve the right to cancel shuttles in advance
if there are no reservations for that time slot, but we do not cancel shuttles
if there are existing reservations already.
For most flights, you should allow a minimum of 30 minutes to collect your
items at baggage claim.
For international flights, you should allow a minimum of 1 hour for customs. If
you are arriving on an international flight during a peak travel season, you
should allow even more time than this, as the customs line often gets very
If your passport is from, or you are traveling from, a country that has any
active State Department travel warnings in place, you should allow extra time
for potential delays at customs.
Regardless of your luggage or customs situation, you should also allow time to
walk from the gate to the shuttle pickup, as well as any pit stops for
food/drink or restroom breaks.
In general, you should plan conservatively to avoid situations where minor
delays cause you to miss your shuttle.
On a good day, it takes about 2-1/2 hours to travel between West Lafayette and
Chicago O'Hare International Airport. However, Chicago traffic can be wildly
unpredictable, and we budget about 3 hours for the trip to account for this.
There is a time zone change involved in this trip: West Lafayette is in Eastern
Time, and Chicago is in Central Time (1 hour behind). This means that we "gain"
an hour on the way to Chicago, but "lose" that hour on the way back to Purdue.
Because we list our departure and arrival times in the appropriate local time
zone for each pickup or drop-off location, the trip appears to take only 2
hours going to the airport, and 4 hours coming back.
We defer to the TSA guidelines for how much time you should allow to check in
for a flight, but also recognize that everyone's situation may be different.
The TSA says:
"You are encouraged to contact your airline as times may vary depending on the
airport and date of travel. In general, please allow time for parking/shuttle
transportation, airline check-in, obtaining a boarding pass and going through
the security screening process, which includes screening of your carry-on bag.
You may check how busy the airport is likely to be on your specific day and time of
travel based on historical data by downloading the MyTSA app.
Regardless of your situation, you should plan as conservatively as is
reasonably possible to minimize the chance that unexpected delays disrupt your
travel. Although we make every effort to avoid delays and have an exceptional
track record of on-time performance, there are a number of things beyond our
control that can cause us to arrive later than expected.
In general: for domestic flights, you should plan a minimum of 2 hours between
your arrival at the airport and your flight departure time. For international
flights, this gap should be a minimum of 3 hours.
At times, you will have to exercise some judgment based on your own comfort
level with traveling, whether you have checked bags, whether you are able to
pass through security with an accelerated clearance program such as
TSA-PreCheck, and any other travel data available to you. The decision is
ultimately up to you, but if you decide to travel with less of a cushion than
is recommended, then please recognize that you are taking a calculated risk.
Current and incoming students from any college or university anywhere in the
world are eligible for the student discount, by booking a student ticket. If
you do not yet have a student ID issued to you, your passport and I-20 or your
admissions letter will suffice as proof of student status.
Basically, just be prepared to show anything that verifies your status as a
student when you check in with the driver.
Each ticket comes with an allowance for two (2) carry-on bags and one (1)
checked bag. The size and weight restrictions for these items should closely
resemble what you are used to with most airlines.
Airlines vary widely in how many items they will allow you to bring free of
charge. Some international airlines allow you to bring as many as 3 checked
bags included in the cost of your ticket, while others will charge you for
every single bag. Either way, you are paying for the luggage space – whether or
not it's included in the fare. With our vehicles, the luggage policy is a
product of the geometric limits of the space. We simply cannot allow everyone
to bring multiple checked bags and still guarantee that there will be room for
everyone. Once we reach the vehicle's limits for cargo space, we have to either
cut off reservations, or switch to a larger vehicle. For this reason, we must
have a good idea of how much overall luggage space is needed ahead of time, and
the best way to do that is to require advance notice and to charge a nominal
fee for the space.
If you will need to reserve additional luggage space for any extra or oversized
items, please add the appropriate extra luggage to your cart when booking the
ticket or contact us in advance by email.
If we are not given advance notice of your extra luggage needs, the fees for
your luggage will be higher at check-in. Save money by planning ahead!
For more detailed information, you can refer to the luggage policy found in the
terms & conditions on the checkout screen when you make your reservation.
Passenger demand is insufficient to provide sustainable, dedicated routes
to/from MDW, but we are very mindful of those who wish to fly on Southwest
Airlines or otherwise take advantage of favorable airfare out of MDW.
Since October 2017, we have offered a "flag stop" at the Coach USA bus station
in Crestwood, IL to help those traveling through Midway or other nearby
locations in Chicago. We are the only shuttle company at Purdue to offer this
By offering this location as an option, you can now save up to 2 hours on your
overall travel time by using the Crestwood station for your layover instead of
traveling all the way to ORD first and then riding a bus or train to MDW.
To get to/from MDW airport:
Book your ride with us here and choose Crestwood as your stop in
Book your ride with Coach USA for the Airport SuperSaver.
You may wait to buy your ticket once you get to Crestwood, or arrange
other transportation such as Uber or Lyft. The Crestwood station is
open nearly 24 hours a day, with seating, restrooms, and vending
* As a "flag stop" along our existing route to ORD, this stop is only
serviced by request, for reservations made in advance. You will still
need to arrange your own travel between Crestwood and MDW Airport.
To guarantee your seat in advance and pay the lowest available price, click
"Book Now" and follow the prompts to check availability and make your
reservation. All sales are final and tickets are nonrefundable, so you should
only make your reservation once your travel plans are firm.
You do not need to print your ticket or confirmation email. When boarding the
shuttle, have your photo ID and confirmation number ready for the driver. Keep
your confirmation email handy just in case you need to refresh yourself on any
final details before boarding.
If you booked a student ticket, you will need to show your student ID to verify
your eligibility for the discount. Purdue Alumni Association members may also
book a PAA ticket and show their membership card to verify their eligibility.
When you provide details for each guest on your reservation, the first name,
last name, phone number, and email should all belong to the person traveling.
If you want to receive emails regarding your reservation at multiple addresses,
simply include all of the email addresses needed on the email line, separated
by a comma. For example: "firstname.lastname@example.org,